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Hosts
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- How do I manage a new booking?
- How do I get started as an owner?
- How do I enter my listing?
- Does my place meet Campsaround standards?
- How do I describe my place in the best way possible?
- How do I add / update prices to my listing?
- How do I set extra guests and services?
- What is the status of my entry listing?
- What does "Instant Book" mean and what is the difference with "Request Booking"?
- How can I add the coordinates of my RV park?
- How can I turn off the dates when I have no availability on a particular listing?
- What are the cancellation policies I can set through the platform?
- How do I sync Campsaround with other channels (Booking, Airbnb)?
- How can I contact the guest directly?
- Where can I add my bank account details for financial transactions?
- I don't have availability for the booking request I received, but I have on another listing on Campsaround or on alternative dates. What can I do?
- What if I would like to cancel an already paid booking myself?
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Guests
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General
In case you want to edit a booking in your calendar, log in to your Campsaround account and open PMS.
You click on the booking that needs editing and then click on “Edit Booking”.
You can proceed with all types of changes:
- You can change the listing to which the booking refers (e.g. from tent to caravan), the duration of the stay by selecting other dates in the calendar, the total price, the number of guests.
- You can also change the guest details, for example if the guest who made the original booking is not feeling well and transfers the reservation to some friends.
Moreover, you can use this option to update the payment status of the reservation from pending to paid when the guest proceeds with the payment.
Please note that it may take a few seconds for changes to be saved.
The check in – check out dates of the reservation can also be changed by simply dragging it with the cursor and dropping it in the available date-gap (either extend or shrink the duration of the reservation).
Important: If you delete a reservation, you cannot recover it. It is permanently deleted.
See here how you can sync Campsaround listing with other channels.