Terms and Conditions

Terms and Conditions

These terms and conditions, as amended from time to time, apply to all our services, which are available directly or in indirect (through distributors) online, via any mobile device, by email or telephone. By accessing, navigating and using our website (for mobile devices) or any other application through any platform (hereinafter referred to as the “Platform”) and/or by booking, you accept and confirm that you have read, understood and agree to the terms and conditions set out below (including the privacy policy).

These pages, content and structure of these pages, as well as the online booking service (including the payment facilitation service) offered on these pages and through this website are owned, operated and offered by TSI SOLUTIONS PC and are provided only for your personal, non-commercial (B2C) use, in accordance with the terms and conditions set out below. The relationship we have with the Travel Providers is governed by separate terms and conditions, which determine the commercial relationship (B2C) we have with these Travel Providers. Each Travel Provider acts professionally towards Campsaround.com when it disposes of its product and/or service on or through Campsaround.com (both in its business-to-business (B2B) relationship and in its business-to-customer (B2C) relationship). Please note that Travel Providers may have, apply and/or require (acceptance), in addition to the policies and fine print on the website, their own terms (transactions/shipment/transfer/use) and conditions and regulations regarding the use, access and consumption of the Trip (which may include certain disclaimers and limitations of liability).

Definitions

The term “Campsaround.com”, “we”, “us” or “our” means TSI SOLUTIONS PC, a private capital company that is subject to Greek law and its official headquarters are located at 190 Syngrou Avenue, 17671 Kallithea, Attica. “Platform” means the website (for mobile devices) and the application where the Travel Service is available, owned, controlled, managed, maintained and/or hosted by Campsaround.com. The term “Travel” refers to the various travel products and services that you can order, acquire, buy, pay, rent, book, combine or consume yourself from the Travel Provider.

The term “Travel Provider” means the accommodation provider (e.g. Camping, motel, hotel, apartment, accommodation with a special Glamping mark, owner of accommodation), attraction (e.g. (thematic) parks, activities, sightseeing), transport providers (e.g. car rentals, cruises, trains, airport transfers, tourist buses, transfers), tour operators, travel insurance and travel insurance, as well as any other travel-related product or service that may from time to time be available on the Travel Booking Platform (either B2B or B2C).

The term “Travel Service” refers to the online purchase, payment or booking service as offered or activated by Campsaround.com in respect of various products and services, which from time to time are available from the Travel Providers on the Platform.

The term “Travel Booking” refers to the travel order, purchase, payment or reservation.

1. Purpose and nature of our Service

Through the Platform, we have (Campsaround.com. and its affiliate partners (distribution) an online platform through which Travel Providers, in the conduct of their business activities (i.e. B2C or B2B) may advertise, promote, sell and/or make available (whatever applicable) their products and services for ordering, purchasing, booking, renting for a long or short period of time, and through which visitors to the Platform can discover, search, compare and order, book, buy or pay (i.e. the Travel Service). Using the Travel Service (e.g. booking Travel through the Travel Service), you enter into a contractual relationship (legally binding) with the Travel Provider to which you book or purchase a product or service (whatever applicable). From the moment you book a Trip, we act exclusively as an middleman between you and the Travel Provider, transferring the Travel Booking details to the relevant Travel Provider and sending you a confirmation email on behalf of the Travel Provider. Campsaround.com does not (post) sell, rent or offer any (travel) product or service.

When providing the Travel Services, the information we make public is based on the information we receive from Our Travel Providers. For this reason, Travel Providers who advertise and promote their Trip to our Platform have access to our systems through which they are responsible for renewing all prices/fees/charges, availability, policies and conditions and other relevant information displayed on our Platform. Although we make every reasonable effort to provide the Travel Service, we cannot confirm or guarantee that all information is accurate, complete or correct, nor can we be held responsible for any errors (including obvious and typographical errors), interruptions due to (temporary and/or partial) suspension, restoration, upgrade or maintenance of the Platform or any other cause), for inaccurate, misleading or unsanced information or for the non-distribution of information. Each Travel Provider always remains responsible for the accuracy, completeness and correctness of the (descriptive) information (including prices/fees/charges, policies and conditions and availability) displayed on our Platform. Our Platform is not and should not be considered a means of indicating or approving the quality, level of service, suitability or rating (stars), accommodation type of any Travel Provider (or the benefits, space, vehicles, (main or complementary) products or services) available to it, unless otherwise expressly stated or stated.

Our Travel Service is available only for personal and not commercial use. Therefore, you do not have the right to resell, make available a direct link, use, copy, monitor (e.g. with spider programs, scrape), presentation, download or reproduction of any content or information, software, reservations, tickets, products or services available on our Platform for any commercial or competitive activity or purpose.

2. Prices 

The prices on our Platform as provided by Travel Providers are highly competitive. All prices listed for your Trip include VAT/sales tax and all other taxes (subject to the possibility of changing these taxes) and charges, unless otherwise stated on our Platform or in the confirmation email/ticket. Ticket prices are per person or group and are subject to validity or expiry date as stated on the ticket, if applicable. Applicable charges and taxes (including tourist/municipal taxes) may be charged by the Travel Provider in case of no-show or cancellation.

Sometimes lower prices are available on our Platform for specific accommodations, products or services, but these prices available from Travel Providers may be accompanied by special restrictions and conditions, for example not allowing cancellation and refund. Please carefully check the relevant terms and information of the products, services and reservations before booking.

The currency converter is offered solely for informational purposes and the prices it gives should not be considered accurate and in real time. Actual values may vary.

Any obvious errors (including typographical) are not binding.

All offers and promotions are marked as such. If they are not marked, there are no permissions for you in case of obvious errors.

3. Privacy and cookies

privacy policy and cookies for more information.

4. Free of charge for consumers. Only Travel Providers pay!

Unless otherwise stated, our service is provided to consumers free of charge as, unlike many other providers, we do not charge you for the Travel Service and do not add any additional (booking) fees to the price. You will pay the Travel Provider the amount stated in the Travel Booking (plus – to the extent that they are not included in the price – the applicable taxes and charges (where applicable)).

Travel Providers pay a commission (a small percentage of the price of the product (e.g. the accommodation price)) of Campsaround.com after the end user made use of the travel provider’s service or product (e.g. after the guest’s stay (and payment) at the property). Travel Providers can improve their ranking by increasing their commission (Promotion Promotion). The use of Promotion Promotion (through an increase in commission in exchange for a better position in the ranking) is at the discretion of each Travel Provider and can be used from time to time and from product to product. The ranking algorithm will take into account the increase in commission when determining the Default Rank. Suggested program partners pay a higher commission in exchange for a better position in the rankings.

Only Travel Providers that are commercially related to Campsaround.com (through a contract) will be available through the Platform (to promote their B2B and/or B2C product). Campsaround.com is not an open platform (such as Amazon or eBay) where users can make their products available (not a C2C platform). 

5.Credit card or bank transfer

Some Travel Providers offer, where applicable and made available, the ability to pay Travel Bookings (in full or in part, depending on the Travel Provider’s payment policy) to the Travel Provider during the Travel Booking process via secure online payment (to the extent that the option is provided and supported by your bank). For certain products and services, Campsaround.com facilitates (through third-party payment processors) the payment of the relevant product or service (i.e. payment facilitation service) on and on behalf of the Travel Provider (Campsaround.com does not act or act as an intermediary). Payment is processed securely and is made from your debit/credit card or bank account to the Travel Provider’s bank account through a third-party processor. Any payment we make on his behalf, which is transferred to the Travel Provider, will in any case constitute payment of the (or part of) booking price by you or the relevant product or service in the final settlement of that (partially) due and payable price and you cannot claim the money already paid.

For certain (non-refundable) rates or special offers, please note that Travel Providers may request prepayment via bank transfer (if applicable) or credit card, so your credit card may be pre-approved or charged (sometimes without the possibility of a refund) when booking a trip. Please check carefully the details (booking) of the product or service you selected before booking a trip. You may not hold Campsaround.com responsible for any (approved, (allegedly) unauthorised or incorrect (charge) by the Travel Provider, nor claim any amount for any applicable or approved charge from the Travel Provider (including prepaid prices, no-show and cancellation fees) on your credit card.

In the event of fraud or unauthorized use of your credit card by third parties, most banks and credit card companies take responsibility and cover all charges due to abuse or fraud, which are sometimes subject to some amount of exemption.

6.Prepayment, cancellation, no-show and fine print

By booking a Trip to a Travel Provider, you accept and agree to the relevant cancellation and non-display policy of that Travel Provider and any additional terms (delivery) and conditions of the Travel Provider that may apply to your Travel Provider (including the short letters available to the Travel Provider on our Platform and the relevant travel agent regulations), including services and/or products provided by the Travel Provider. You can request the relevant terms (transaction/purchase/use/carrier) and conditions from the Travel Providers themselves. The general cancellation and no-show policy of each Travel Provider is available on our Platform on the Travel Provider information page during the booking process. Please note that certain prices, charges or special offers do not allow cancellation, refund or change. Applicable municipal/tourist taxes may be charged by the Travel Provider in case of no-show or cancellation by charge. Please check carefully the details (booking) for the product or service you have chosen for any such terms before making your reservation. Please note that the Travel Booking for which a deposit (partial or complete) is required may be cancelled (without prior notice or notice) to the extent that the relevant (residual) amount(s) cannot be fully collected on the relevant payday in accordance with the relevant payment and booking policy of the Travel Provider. Cancellation and prepayment policies may vary depending on the department, product, or service of each Trip. Please read carefully the fine print (under travel types or at the bottom of the page of each Travel Provider on our Platform) and any additional policies that the Travel Provider may apply (e.g. regarding guest age, warranty, cancellations/additional charges for group bookings, extra beds/breakfast charge, pets/credit cards). You assume the risk of late payments, wrong bank or debit/credit card details, invalid debit/credit cards or insufficient amounts and you are not entitled to a refund of any (non-refundable) prepaid amount, unless the Travel Provider agrees or allows otherwise in accordance with its (pre)payment and cancellation policy.

If you wish to check, adjust or cancel your Travel Booking, please refer to the confirmation email and reply to it or contact our Travel Provider. Please note that you may be charged for cancellation in accordance with the cancellation, (pre) payment and no-show policy, or you may not be entitled to a refund for amounts you (pre)paid. We advise you to read carefully the cancellation, (pre)payment and non-appearance policy of the accommodation before making your reservation and remember to make the remaining payments on time, according to the reservation.

If you are arriving late or late on the check-in date or even the next day, make sure you inform your Travel Provider (on time) so that they know when to expect you and avoid cancelling (booking) your Trip or charging for no-show. Our customer service department can assist you if necessary by informing your Travel Provider. Campsaround.com is not responsible for the consequences of your late arrival or for any cancellation or charge for no-show by the Travel Provider.

7. (Further) Correspondence and Communication

Upon completion of a Travel Booking, you agree to receive (i) an email that we may send you shortly before your arrival date, providing you with destination information and offers (including third-party offers – to the extent that you have actively chosen to receive such information) about your booking and destination, (ii) an email after your arrival to evaluate (your experience from) the Travel Provider and travel service , and (iii) an email that will be sent to you after your stay, inviting you to fill out the form for guest comments. Please read our privacy and cookie policy on how we may contact you.

Campsaround.com disclaims any responsibility for any communication by or with the Travel Provider on or through its platform. There is no right to any request for or any communication with the Travel Provider or (any form of) acknowledge receipt of any communication or request. Campsaround.com cannot guarantee that any request or communication will be received/read (correctly and on time), complied with, made and accepted by the Travel Provider.

In order to complete and secure your Travel Booking, you must use your correct email address. We are not responsible (and we are not obliged to verify) any incorrect or misspelled email address or incorrect or incorrect (mobile) phone or credit card number.

Any claim or complaint against Campsaround.com or in relation to the Travel Service must be submitted in a timely manner but in any case within 10 days after the scheduled day of consumption of the product or service (e.g. check-out date). Any claim or complaint submitted after the 10-day period may be rejected and the applicant may lose his right to any compensation (damages or expenses).

For consumers (in the European Economic Area): We advise you to notify us of any complaints by contacting our Customer Service. 

8. Ranking, program recommended, stars and customer reviews

Our goal is to display results that are relevant to you by providing you with a personalized, default ranking of Travel Providers on our Platform. You can navigate to this default ranking, use filters to help you influence the display of search results, and receive a ranking in a series based on other criteria. We use various algorithms to produce the results of the default ranking, a process that is constantly evolving.

The star rating shown in Campsaround.com is not determined by Campsaround.com. The accommodations themselves determine their star rating or this is determined by an independent third-party (objective) star rating provider (Google.com, Tripadvisor.com). Offers are displayed based on the number of stars (less to more or more to less) that providers give to Campsaround.com. Depending on the (local) regulations, star ratings are either made by an (independent) third party, for example by an (official) hotel rating agency or on the basis of the opinion of the accommodation providers themselves, regardless of objective criteria. Campsaround.com imposes no formal obligations on star ratings and does not control them. In general, the star rating shows how the accommodation complies with legal requirements (where applicable) or, if not regulated, the industry’s (usual) conditions regarding prices, benefits and available services (these conditions may vary between countries and organisations).

Only guests who have stayed at the Accommodation will receive an invitation from Campsaround.com to comment on their stay in the accommodations and to rate certain details of their stay or may receive a request for assessment during their stay. The completed guest feedback form (including the submitted assessment during the stay) may (a) be uploaded to the Travel Provider’s information page on our Platform, solely to inform (future) customers about your opinion of the level of service and quality of the Travel Provider, (b) be used and placed (fully or partially) by Campsaround.com and at its absolute convenience (e.g. for marketing , promotion or improvement of our services) on our Platform or on such social media platforms, newsletters, special promotions, applications or other channels owned, hosted, used or controlled by Campsaround.com and our partners. Campsaround.com does not allow Travel Providers to respond to comments. We reserve the right to customize, reject or delete comments, at our absolute request, to the extent that they violate our feedback policy. Campsaround.com does not compensate or reward customers for their feedback. The guest feedback form should be considered as a satisfaction survey and does not include invitations, or incentives of any kind. Campsaround.com undertakes to make every effort to control and remove comments that include profanity or references to specific persons or thefts.

Campsaround.com does not accept comments that include:

  • Profanity, sexual content, expressions of hatred and violence, discrimination, threats
  • Full-name reports, personal attacks on staff members
  • Promotion of illegal activities (e.g. drugs, prostitution)
  • Websites, email addresses, home addresses, phone numbers, credit card details
  • Politically sensitive remarks

Campsaround.com and the Travel Provider have the right each individually to terminate the relationship with each other for any reason (such as breach of agreement or (request for) bankruptcy) in accordance with the relevant notice period as agreed between the parties.

9. Disclaimer

Subject to the limitations in force under these terms and conditions and to the extent permitted by law, we will only be responsible for direct damages suffered, paid or caused by insufficient compliance with our obligations in connection with the provision of our services, totalling the total cost of your booking, as defined in the Travel Statement confirmation email (whether it is an isolated incident or a series of connected incidents).

However, to the extent permitted by law, neither we nor any of the employees, directors, agents, partner companies, distributors, affiliate partners, licensees, representatives or others involved in the creation, sponsorship, promotion or otherwise provision of the website and its content, we are not responsible for (i) any criminal, specific , indirect or consequential loss or loss, any loss of production, loss of profit, loss of revenue, loss of contract, loss or damage to customers or reputation, loss of right to compensation, (ii) any ambiguity regarding the information (description) of the Travel Provider (including prices, availability and evaluation) provided on our Platform, (iii) services or products offered by the Travel Provider or other business partners , (iv) any (direct, indirect, consequential or criminal) damages, losses or charges suffered, paid or caused, in accordance with, after or in connection with the use, inability to use or delay in the use of our Platform, or (v) for any (personal) injury, death, damage to personal property or other (direct, indirect, special, consequential or criminally punitive) damages, losses or charges suffered , you paid or caused, either as a result of (legal) acts, errors, violations, (gross) negligence, intentional misconduct, omissions, non-execution, false statements, tort or absolute liability of the accommodation or liability attributed (in full or in part) to the Travel Provider or any of our other business partners (including their employees, management, executives, representatives, agents or affiliates), whose products or services are provided (directly or indirectly) , are offered or promoted on or through the Platform, including any (partial) cancellation, overbooking, strike action, force majeure or any incident beyond our control.

Campsaround.com is not responsible for (and disclaims any liability), use, validity, quality, suitability and timely information about the Trip and does not provide any commitment, warranty of any kind, implied, lawful or other, any implied warranty of merchantability, title, non-violation or fitness for a particular purpose. You accept and agree that each Travel Provider is solely responsible and assumes all responsibility for the Trip (including any warranties and commitments on the part of the Travel Provider). Campsaround.com is not a (post)seller of the Trip. Travel complaints or claims (such as regarding the proposed (special/promotional) price, policy or special requests submitted by Customers) will be handled by the Travel Provider. Campsaround.com is not responsible for and disclaims responsibility in relation to such complaints, claims and responsibilities (products).

Regardless of whether or not your Travel Provider has charged for the Trip, or whether we facilitate the payment of the price (of the Trip), you agree and agree that the Travel Provider is at all times responsible for collecting, withholding, submitting and paying the applicable taxes corresponding to the total amount of the price (of the Trip) to the competent tax authorities. Campsaround.com shall not be liable for the submission, collection, withholding or payment of the relevant taxes attributable to the price (of the Trip) to the competent tax authorities. Campsaround.com acts as an intermediary for any product or service available on the Platform.

By uploading photos/images to our system (for example, as an addition to a comment) you certify, warrant and agree that you own the copyright of the photos/images and that you agree that Campsaround.com may use the photos/images you upload to its website (for mobile) and its applications, as well as to (online/offline) promotional material and similar publications, at the discretion of Campsaround.com. You grant Campsaround.com a non-exclusive, worldwide, irrevocable, long-term and unconditional right and permission to use, reproduce, display, distribute, under-license, communicate and dispose of photos/images at the discretion of Campsaround.com. By uploading these photos/images, the person uploading the photo(s) assumes full legal and moral responsibility for any legal claim by third parties (including, but not least, the owners of accommodations) due to the publication and use of such photos/images by Campsaround.com. Campsaround.com does not own or endorse photos/images uploaded by users. The reliability, validity and right to use all photos/images are attributable to the person uploading the photo and Campsaround.com is not responsible. Campsaround.com disclaims all responsibility for the photos posted. The person who uploaded the photo guarantees that the photos/images do not contain viruses, Trojan horses or malicious files, as well as pornographic, illegal, obscene, offensive, racist or inappropriate content and do not infringe third party rights (copyright, copyright or personal information). Any photo/image that does not meet the above criteria will not be posted and/or may be removed/deleted from Campsaround.com at any time and without prior notice.

10. Intellectual property rights

Unless otherwise stated, the software required for our services or made available or used by our Platform and the intellectual property rights (including reproduction rights) relating to the content and information that constitute the material of our Platform belong to TSI SOLUTIONS PC and its Travel Providers or suppliers.

Campsaround.com retains sole ownership of all rights, titles and interests (all intellectual property rights) (the form and feel (including infrastructure)) of the Platform through which the service is made available (including customer feedback and translated content) and you are not entitled to copy; export, link to, post, promote, advertise, integrate, exploit, combine or otherwise use content (including its translations and customer feedback) or our trademark without our express written permission. To the extent that you would (in whole or in part) use or combine our (translated) content (including customer feedback) or otherwise privatize any intellectual property right on the Platform or any (translated) content or customer comment, you hereby assign, transfer and assign any such intellectual property right to Campsaround.com. Any unlawful use or any of the above actions or behaviors will constitute an abuse of our intellectual property rights (including copyright and database rights).

11.Applicable legislation, jurisdiction and dispute resolution

These terms and conditions, as well as the provision of our services, will be governed by and construed in accordance with Greek law. Notwithstanding the previously mentioned choice of law, any natural person who uses our services for purposes which may be considered not to be appropriate to the undertaking or profession (hereinafter referred to as the ‘consumer’) may rely on the mandatory provisions of the law of the country in which he is domiciled (i.e. provisions which, in accordance with the rules of the chosen law of that country, must apply irrespective of the condition of the chosen law , hereinafter referred to as ‘Mandatory Provisions’). Any disputes arising from these terms and conditions and our services will be settled exclusively by the competent courts in Greece. Notwithstanding the abovementioned condition of jurisdiction, consumers may also apply, with regard to the application of the Mandatory Provisions in force, to the courts of the country in which they reside and proceedings concerning the consumer himself are regulated only by the courts of the country in which he resides. The original Greek text of these terms and conditions may have been translated into other languages. Translation is a facilitation and translation for internal use only and no rights derive from the text of the translation. In the event of disagreement regarding the content or interpretation of these terms and conditions or a mismatch or difference between the Greek version and any other translated version of these terms and conditions, the Greek version of the text, to the extent permitted by law, shall apply, prevail and be final. The Greek version is available on our Platform (choose the Greek language) or can be sent to you at your written request.

In the event that any provision of these terms and conditions is or becomes invalid, non-applicable or non-binding, you continue to be bound by all other conditions herein. In such a case, the invalid provision nevertheless applies to the maximum extent permitted by applicable law and you will at least agree to accept an effect similar to that of the invalid, non-applicable or non-binding provision, given the content and purpose of these terms and conditions.

12. On Campsaround.com and support companies

The Travel Service is provided by TSI SOLUTIONS PC., a private capital company, established in accordance with the laws of Greece, with offices on 190 Syngrou Avenue, 17671, Kallithea, Attica Greece and is registered in the commercial register of the Athens Chamber of Commerce & Industry, under the number 150396001000. Our VAT number is EL801156960.