-
Hosts
-
- How do I manage a new booking?
- How do I get started as an owner?
- How do I enter my listing?
- Does my place meet Campsaround standards?
- How do I describe my place in the best way possible?
- How do I add / update prices to my listing?
- How do I set extra guests and services?
- What is the status of my entry listing?
- What does "Instant Book" mean and what is the difference with "Request Booking"?
- How can I add the coordinates of my RV park?
- How can I turn off the dates when I have no availability on a particular listing?
- What are the cancellation policies I can set through the platform?
- How do I sync Campsaround with other channels (Booking, Airbnb)?
- How can I contact the guest directly?
- Where can I add my bank account details for financial transactions?
- I don't have availability for the booking request I received, but I have on another listing on Campsaround or on alternative dates. What can I do?
- What if I would like to cancel an already paid booking myself?
- Show Remaining Articles ( 7 ) Collapse Articles
-
Guests
-
General
Campsaround platform has 3 options for cancellation policies from which you can choose and set for your listing. The cancellation policies are the following:
Flexible
Guests can cancel for free up to 7 days before check-in. If they cancel after that and up to 24 hours before check-in, they will get a 50% refund. If they cancel less than 24 hours before check-in, the booking amount is non-refundable.
Note: To receive a full refund, the guest must cancel at least 7 days before the local time of check-in (it appears in the booking confirmation email).
In any case, when the guest completes a booking, the transaction fee which is 2% is non-refundable.
Moderate
Guests can cancel for free up to 48 hours after booking, and the cancellation must occur at least 30 days before check-in. If they cancel after that and at least 14 days before check-in, they will get a 50% refund. After that, the booking amount is non-refundable.
Note: The transaction fee, which equals 2% and the Campsaround’s service fee which equals 10% is non-refundable.
Strict
Guests can cancel for free up to 48 hours after the booking, and the cancellation must occur at least 30 days before check-in. If they cancel after that, the booking amount is non-refundable.
Note: The transaction fee, which equals 2% and the Campsaround commission which equals 10% is non-refundable.
Note: In any case it’s at owner’s ease to transfer the booking in different dates, based on the availability.
In order to set the cancellation policy to your listing, you log in to your account at Campsaround and you click on “My listings” ➝ “Active”, found on the left side bar. Then, you click on “Edit” on the next page. Find the field “Cancellation policy” and click on the little arow for the drop down options to be showed. You choose the one that you prefer for your listing.