Have a Question?
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Hosts
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- How do I manage a new booking?
- How do I get started as an owner?
- How do I enter my listing?
- Does my place meet Campsaround standards?
- How do I describe my place in the best way possible?
- How do I add / update prices to my listing?
- How do I set extra guests and services?
- What is the status of my entry listing?
- What does "Instant Book" mean and what is the difference with "Request Booking"?
- How can I add the coordinates of my RV park?
- How can I turn off the dates when I have no availability on a particular listing?
- What are the cancellation policies I can set through the platform?
- How do I sync Campsaround with other channels (Booking, Airbnb)?
- How can I contact the guest directly?
- Where can I add my bank account details for financial transactions?
- I don't have availability for the booking request I received, but I have on another listing on Campsaround or on alternative dates. What can I do?
- What if I would like to cancel an already paid booking myself?
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Guests
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General
I have already sent a booking request, but the host has not responded yet. What do I have do?
Once you have booked an accommodation, you can contact the host of the accommodation via Campsaround in the messaging section. In all cases, our team does everything it can to ensure that hosts are aware of the booking requests they receive, so you can get a response as soon as possible. Please note that the owner has 48 hours at his/hers disposal to approve or reject a booking request. After this time period, your request automatically expires.
In all three cases you will be informed by email about the progress of your request.