Privacy Policy

Privacy Policy


The protection of your personal data is important to us. This document describes in a simple and clear way how we use and process your personal data. In addition, you will find information about what rights you can exercise in relation to your personal data (such as the right to object) and how you can contact us. Please also read the Cookie Usage Policy, where you will learn how Campsaround.com use cookies and other similar technologies.

If you have used Campsaround before, then you know that it offers online travel-related services through its website as well as through social media. We would like to clarify that all the information you are going to read applies not only to some of them but to all platforms.

In fact, this single privacy policy applies to any kind of customer information we collect from these platforms or in other ways related to these platforms (such as when you contact our customer service by email).

We may occasionally change our Privacy Policy, so we recommend that you visit this page regularly to stay up to date. If we modify our Privacy Policy in a way that will have an impact on you (for example, if we intend to process your personal data for purposes other than those previously announced to you), we will notify you of these changes before these new activities begin.

And now some important information: If you do not agree with this Privacy Policy, you should stop using our services. If you agree to our Privacy Policy you are ready to book your next trip through us.

Terms we use in this Privacy Policy

The term “Travel” refers to the various and different travel products and services that you can order, acquire, buy, pay, rent, receive, book, combine or complete from the Travel Provider.

The term “Travel Provider” refers to an accommodation provider (e.g. Camping, motel, hotel, apartment, accommodation with a special Glamping mark, accommodation owner), transport providers (e.g. car rentals, cruises, trains, airport transfers, tourist buses, travel), tour operators, as well as any other travel-related product or service that may from time to time be available on the Travel Booking platform.

The term “Travel Service” refers to the online purchase, order, (facilitation) payments or booking service, as offered or activated by Campsaround.com in respect of various products and services, which from time to time are available from travel providers on the platform.

The term “Travel Booking” refers to the travel order, purchase, payment or reservation.

What kind of personal data does the Campsaround.com?

Because we cannot help you book the ideal Trip without certain information, when you use our services we ask you for some information. These include key details such as your full name, preferred contact information, the names of any of your fellow travellers and your payment details. You can also decide to submit additional information about your upcoming Trip (for example, your expected arrival time).

In addition, we collect information from your computer, phone, tablet, or other device to access our services. These include your IP address, browser, and language settings. There are also cases where we receive information about you from others or collect other information automatically.

This is an overview, but if you want to know more about the information we collect, we give more details below.

Why does Campsaround.com collect and use your personal data?

The main reason we ask for your personal information is to help you organize your online Travel Bookings and to ensure that we offer you the best possible service.

We also use your personal data to contact you about special and new offers and other products or services that we believe may be of interest to you. But there are other uses. If you want to know what these are, read on for a more detailed analysis.

How does Campsaround.com share your data with third parties?

There are different places associated with services of Campsaround.com in different ways and for various reasons. The main purpose of sharing your data is to provide the Travel Provider with the relevant information to complete your Travel Booking.

There are also other parties who provide you with the services of the Campsaround.com. These include, for example, financial institutions, advertisers. In some cases, if required by law, we may share your data with government or other authorities.

Below we will further analyze how we use and forward the information you share with us to the places we mentioned.

How does Campsaround.com process the communications you or your Travel Provider can send through the Campsaround.com?

This Campsaround.com can help you and Your Travel Providers exchange information or requests about services and existing Travel Bookings through your Campsaround.com. If you want to learn more about how Campsaround.com receives and manages these communications, read on.

How does Campsaround.com use mobile devices?

We offer applications from which we also collect and process personal data. This works almost as well as on our website, only to allow you to use the location services available on your mobile devices.

How does Campsaround.com use social media?

The use of social media can be linked to the services of the Campsaround.com in a number of ways. These include collecting some of your personal data from us or receiving certain information from the social media provider. If you want to learn more about using and sharing this information read on.

What security and prevention procedures does Campsaround.com protect your personal data?

We have implemented a number of procedures to prevent unauthorized access to and misuse of personal data that we process.

How does Campsaround.com manage children’s personal data?

Unless otherwise stated, the Campsaround.com is a service that you are only allowed to use if you are over 18 years of age. We process children’s data only with the consent of parents or their legal guardians or when the information is shared with us by parents or legal guardians.

How can you control the personal data you have provided to the Campsaround.com?

You always reserve the right to control the personal data we collect about you. You can request access to or deletion of your personal data. If you wish to learn more about your rights to control your personal data, read on.

Who is responsible for processing personal data on the website and applications of Campsaround.com?

TSI SOLUTIONS PC, based in Athens, Greece, controls the processing of personal data for the provision of its services. This includes its websites and mobile applications, except for certain exceptions specified in this privacy policy.

What kind of personal data does the Campsaround.com?

Depending on the legislation that applies to you, we may need to provide some additional information. If you want to know more, read on.

Personal data you provide to us.

The Campsaround.com collects and uses the information you provide to us. When you make a Travel Booking you are asked (at least) for your name and email address.

Depending on your Travel Booking, we may also ask for your home address, phone number, payment information, date of birth, the names of your fellow travelers and any preferences you may have for your Trip (such as food preferences or accessibility requirements).

In case you need to contact our customer service team or the Travel Provider through us, or contact us in another way (for example via social media) we collect information about you and from there. This applies whether you contact us to give us your opinion or ask for help using our services.

You may also be asked to write comments to let others know about the experiences you had during your Trip. When you write a comment on the Campsaround.com platform, we’ll collect any information you’ve included, along with your profile name and avatar (if you’ve selected one).

There are other cases where you give us evidence. For example, if you’re searching from a mobile device, you can allow Campsaround.com to find your current location or give us access to your contacts. This helps us provide you with the best possible service and experience by showing you, for example, city guides, recommending the restaurants or attractions closest to your location, or making other suggestions.

If you create a user account, we’ll also save your personal settings, uploaded photos, and comments for previous bookings. This saved information can help you plan and manage future Travel Bookings or take advantage of other features available only to account holders (such as incentives or other benefits).

We may offer you the opportunity to participate in recommendation or lottery programs and participating in them means that you will need to provide us with relevant personal data.

Personal data of other persons you give us.

Of course you may not book a trip for yourself. You may make a Trip with others or book on behalf of someone else. In both of these cases, the information you provide will form part of the Travel Booking.

In some cases, you can use Campsaround.com to share information with others. This may take the form of sharing a wish list or participating in a recommendation programme, as described when using the relevant function.

At this point we must stress that it is your responsibility to ensure that the person or persons whose personal data you have provided are aware of it and have understood and accepted the way in which Campsaround.com uses their information (as described in this Privacy Policy).

Personal data that we automatically collect.

Whether you finally make a Travel Booking or not, when you visit our websites or apps we automatically collect certain information. This includes your IP address, the date and time you visited our services, information about your computer’s hardware and software (such as your computer’s operating system, your browser, software/application components, and language settings). We also collect information about the clicks you make and the pages you open.

If you are using a mobile device we collect data IDs of your device, as well as information about the settings and features of that device, application errors and other system activity. When you make a Travel Booking using such a device, our system records how you made the booking (on which website) and/or from which page you came from when you visited your website and Campsaround.com.

Personal data we receive from other sources.

But it’s not just what you share with us. We may receive information about you and other sources. These include business partners, such as affiliate partners, as well as other independent third parties.

Anything we receive from these partners can be combined with information provided by you. For example, Campsaround.com Travel Booking services are not only provided through the Campsaround.com website and Campsaround.com apps, but are also integrated into online affiliate services. Using any of these services, you give your booking details to our business partner, who then forwards your details to us.

We also use third-party provider services to facilitate payments between you and your Travel Providers. These service providers share payment information so we can manage your Travel Booking and ensure everything works as smoothly as possible for you.

In addition, we collect information in the unfortunate event that we receive a complaint about you from a Travel Provider, such as in case of bad behavior.

Another way to get data about you is through the communication services built into our platforms. These communication services offer you a way to contact the Travel Provider you have booked to discuss your stay. In some cases we receive metadata data about these communication activities (e.g. who you are, where you called from, the date and duration of the call).

We may also receive information about you in order to show you more relevant ads. An example of such information is the additional data from cookies made available to Campsaround.com by social media partners. When you link your Campsaround.com user account through your social media account, you yourself may transfer data between Campsaround.com and that social media provider. You can always choose not to share this data.

Travel Providers may also share information about you in the Campsaround.com. This may be the case when you have questions about a Pending Travel Booking or when conflicts or other issues arise with a Travel Booking.

Why does Campsaround.com collect and use your personal data?

We use the information we collect about you for various purposes. Your personal data may be used in the following ways:

a) Travel Reservations: Above all we use your personal data to complete and manage your online Travel Booking, which is the purpose of what we do. This includes sending communications about your Travel Booking, such as confirmations, changes, and reminders.

b) Customer Service: Sharing relevant information, such as booking information or information about your user account, with our customer service staff allows us to respond when you need us. Among other things, we help you contact the right Travel Provider and answer any questions you may have about your Travel Booking (or any other questions about this topic).

c) Account features: Users of Campsaround.com can create an account on our website or apps. We use the information you give us to manage this account, which offers you several useful features. You can manage your Travel Bookings, take advantage of special offers, make future Travel Bookings easy and manage your personal arrangements.

Managing your personal settings allows you to keep and share lists, share photos, easily view the Travel Services you’ve searched for in the past, and control other travel information you’ve provided. You can also see all the comments you’ve written.

If you want, you can share some information as part of your user account by creating a public profile with your own name or an alias that you choose.

If you own a Campsaround.com for Professionals, you can also save your contact information to that account.

d) Online groups: We may enable account holders to connect and communicate with each other through online groups or forums.

e) Marketing actions: We use your information for marketing actions. These actions include:

    1. Use your contact information to send you regular updates on travel products and services. You can unsubscribe from promotional updates via email, easily and at any time. All you have to do is click on the “Delete” link in any newsletter or other communication.
    2. Based on your own information, personalized offers may appear to you on the Campsaround.com website, mobile apps, or on third-party websites/apps (including social media websites), and the content of the website displayed to you may be personalized. These are offers that you can book directly on the Campsaround.com website or on websites with common brands, or offers and third-party products that may be of interest to you.
    3. When you participate in other promotions (such as raffles, recommendation programs or competitions) the relevant information is used to conduct these promotions.

g) Contact you: In some cases, we may contact you by email, mail, phone or sms. The way we choose depends on the contact details you have given us.

We’re processing the communications you’re sending us. This is done for a number of reasons, such as:

  1. Reply to and manage any requests made by you or the Travel Provider to whom you made the booking.
  2. If you have started but have not completed a Travel Booking online, we may contact you to encourage you to continue your booking. We believe that this additional service will be useful to you, as it allows you to continue the process from where you left it without having to search for a Travel Provider or refill the booking details.
  3. When you use our services we may send you a questionnaire or invite you to comment on your experience with Campsaround.com or Travel Provider.
  4. We also send you other material related to your Travel Reservations, such as ways to contact Campsaround.com in case you need help while away, as well as information that we believe may help you organize or make better use of your Trip. We may also send you material related to your future Travel Bookings or an overview of previous Travel Bookings you have made through Campsaround.com.
  5. Even if you don’t have an upcoming Travel Booking we may need to send you other messages about issues such as security warnings.

h) Market research: Sometimes we invite our customers to participate in market surveys. Refer to the information that came with such invitations to understand what personal data will be collected and how that data is used.

i) Improving our services: We also use personal data for analysis purposes and to improve products. This is part of our commitment to providing you with better services and an improved user experience.

In this case, we use data for testing and troubleshooting purposes, as well as to generate statistics about our business. The main objective here is to obtain information about the performance of our services, how they are used and, ultimately, to optimize and customize our website and applications, making them easier and more meaningful to use. As much as possible, we try to use aliases for this analytical work.

j) Offer the best price for you, depending on where you are: When you search our apps or website to find accommodation, a rental car, for example, we process your IP address to confirm if you are in the European Economic Area (EEA) or another country. We do this to offer you the best price for the region (EEA) or country (outside the EEA) you are in.

k) Customer feedback and other destination-related information: During and after your Trip, we may send you an invitation to comment. We may also allow your fellow travellers or those for whom you made the reservation to comment instead of you. In your invitation we ask for information about the Travel Provider or destination.

If you have a Campsaround.com account, you can choose to display an alias next to your comment instead of your real name or even submit the comment anonymously. If you want to set an alias, you can do so from your account settings. Adding an avatar is also possible.

By concluding a comment you agree that it may appear (as detailed in the Terms and Conditions) for example, on the relevant Travel Provider information page on our website, in our mobile apps, in our social media accounts and apps, on the online platform of the relevant Travel Provider or on our business partner’s website. The goal is to inform other travelers about the quality of the Travel Service you used, the destination you chose, or other experiences you choose to share.

l) Call control: When you call our customer service team, customer service staff may request verification information to ensure that your booking information remains confidential.

During your phone conversation with our customer service team, the call may be tracked or recorded for quality assurance and training purposes. This includes the use of recordings to handle complaints and legal claims and to investigate fraud.

Not all calls are recorded. Recordings are kept for a limited time and then deleted automatically. An exception to this rule is the case where Campsaround.com has a legitimate interest in keeping the recordings for a longer period of time for the purpose of investigating fraud or for legal purposes.

m) Promoting a secure and reliable service: In order to create a reliable environment for you, the people you take with you to Travel, Campsaround.com business partners and our Travel Providers, we may use personal data to investigate and prevent fraud and other illegal or unfair activities.

Similarly, we use personal data for risk and security assessment purposes, including user verification and bookings. When this happens, we may need to discontinue or suspend certain Travel Bookings until our review is complete.

n) Legal purposes: Finally, in some cases, we may need to use your information to manage and resolve legal disputes, for regulatory investigations and compliance, to implement the terms of use of Campsaround.com’s online booking service, or to comply with legitimate law enforcement requests.

Providing your personal data to the Campsaround.com voluntary. However, we can only provide you with certain services if you allow us to collect some personal data. For example, we cannot process your Travel Booking unless we collect your name and contact information.

If we use automated means to process personal data that produces legal effects or significantly affects you, we will always take appropriate measures to safeguard your rights and freedoms. This includes your right to human intervention.

For the processing of your personal data as described above, we rely on the following legal bases:

Where applicable, for purposes a and b, Campsaround.com is based on the legal basis that the processing of personal data is necessary for the performance of a contract, in particular for the completion and management of your Travel Booking.

If the required personal data is not provided to Campsaround.com cannot complete the Travel Booking, nor can it provide customer service. With reference to objectives c to m Campsaround.com is based on its legitimate commercial business interest in providing its services, preventing fraud and improving its services (as defined more specifically in points c to m).

When using personal data to serve the legitimate interests of Campsaround.com or a third party, Campsaround.com will always hedge your rights and interests in protecting your personal data with the rights and interests of Campsaround.com or those of the third party. For purposes n, the Campsaround.com is based, where applicable, on compliance with legal obligations (such as legitimate law enforcement requests).

Finally, where necessary under applicable law, Campsaround.com will obtain your consent before processing your personal data, such as for email marketing purposes or where otherwise required by law.

If you wish to oppose the processing referred to in points c to m and there is no direct opt-out mechanism available (for example in your account settings), please contact us at dataprotectionoffice@campsaround.com.

How does the Campsaround.com share your data with third parties?

In some cases we share your personal data with third parties. These third parties include:

  1. The Travel Provider you booked: To complete your Travel Booking, we transfer the relevant booking details to the Travel Provider you booked. This is one of the most basic things we do for you. Depending on the Travel Booking and Travel Provider, the information we share may include your name, contact details, payment details, the names of your fellow travellers and any other information or preferences you mentioned during the Travel Booking. In some cases, we also provide some additional historical information about you to the Travel Provider. These include whether you’ve booked with them before, the number of bookings you’ve completed with Campsaround.com, a confirmation that no bad behavior has been reported for you, the percentage of bookings you’ve cancelled in the past, or whether you’ve commented on previous bookings. In case you have any questions about your Trip, we may contact our Travel Provider to manage your request. If payment is not made during the booking process through the Campsaround.com website, we will forward your credit card details to the Travel Provider to whom you booked for further processing (if of course you have provided them during the booking process).


    In case of a dispute regarding a Travel Booking we may provide the Travel Provider with your contact information, including your email address, as well as information about the Travel Booking process necessary to handle the dispute. These may include a copy of your booking confirmation as proof of making the Travel Booking.


    Please note that sometimes, in accordance with the travel provider’s guidance, we will need to share your personal data with places related to the Travel Provider in order to complete and manage your booking. These parties may include other entities of a hotel group or service providers that manage the data on behalf of the Travel Provider.

  2. Third-party service providers: We use service providers to support us in providing our services. These services include:

    • Payment


      We use third parties to process payments, manage payment disputes or provide payment collection services. If a refund is requested for your Travel Booking by either you or the credit card holder used to make your booking, we will need to share some booking details with your payment service provider and financial institution in order to manage the refund. These may include a copy of your booking confirmation or the IP address from which your booking was made. We may share information with the relevant financial institutions if we consider it absolutely necessary for fraud prevention and detection purposes.

    • Marketing services


      We share personal data, such as your email address, with partner ad providers as part of Campsaround.com marketing services through third parties (to ensure that relevant advertising content is displayed to the appropriate audience). We use techniques such as hashing that allow your email address to be matched only to an existing customer database so that your email address cannot be used for other purposes. For more information about personalized ads and your choices, please read our Cookie Usage Policy.

    • Partner ad providers


      We work with ad providers, such as post-search providers, to allow you to compare our offers with those of other online travel agencies (OTAs). If you book on Campsaround.com after using a partner ad provider, we’ll send that partner the booking details you made on Campsaround.com.

  3. All service providers are required to continue to adequately protect your personal data.
  4. Competent authorities: We share your personal data with law enforcement authorities to the extent required by law or strictly necessary to prevent, detect or prosecute criminal offences and fraud, or if we are for other reasons legally obliged to do so. In addition, we may need to disclose your personal data to the competent authorities to protect and defend our rights and property or the rights and property of our partners.
  5. Business partners: We work with many business partners around the world. These business partners distribute or advertise our Campsaround.com services, including services and products from our Travel Providers.

When you book through the website or app of one of our business partners, some of the personal data you provide, such as your name and email address, home address, payment information and other relevant information, will be forwarded to us to complete and manage your Travel Booking.

If your business partner provides customer service, Campsaround.com will share with them information about your booking (as and when necessary) in order to get appropriate and effective support.

When you book through the website of one of our business partners, business partners receive certain details of your personal data regarding that booking as well as the interactions you have had on these partner websites. This is for their own commercial purposes.

When booking on a business partner’s website, please read their privacy statement to understand how they manage your personal data.


We may also exchange information about our users with our business partners for fraud detection and prevention purposes, but only when absolutely necessary.

The transfer of personal data as described in this Privacy Policy may include overseas transfers of personal data to countries whose privacy laws are not as extensive as those of countries within the European Union.

Where required by European law, we will only transmit personal data to recipients who provide an adequate level of data protection. In these cases, where necessary, we make contractual agreements to ensure that your personal data continues to be protected in accordance with European standards. You can ask us to see a copy of these contractual agreements by contacting us at dataprotectionoffice@campsaround.com.

How does Campsaround.com process the communications that you and your Travel Provider can send over the Campsaround.com?

The Campsaround.com may offer you and your Travel Providers various ways to communicate about Travel Services and existing Travel Bookings by directing communications through the Campsaround.com. This also allows you and your Travel Provider to ask questions on Campsaround.com about your Travel Booking through the website, apps and other available channels.

The Campsaround.com access to communications and may use automated systems to monitor, supervise and analyse communications for the following reasons:

  • Safety reasons
  • Prevention of fraud
  • Compliance with legal and regulatory requirements
  • Investigation of possible infringements
  • Product development and improvement
  • Research
  • Maintain customer interest (including providing information and offers that we believe may be of interest to you)
  • Customer service or technical support

We reserve the right to control or impede the delivery of communications that, in our sole discretion, we believe may contain malicious content, spam or pose risks to you, Your Travel Providers, Campsaround.com or others.

Please note that all communications sent or received using the communication tools of Campsaround.com will be received and stored by the Campsaround.com. Our business partners (through the platform you made a booking of) and Travel Providers may also choose to contact you directly via email or other channels that do not control the Campsaround.com.

How does Campsaround.com use mobile devices?

We offer applications for a variety of mobile devices as well as versions of our regular website that are optimized for mobile and tablet browsing.

These mobile apps and websites process the personal information you give us in much the same way as our website. At the same time, they allow you to use location services to search for Travel Services near you if you want to. If you upload photos to our platform, these photos may also include location information (also known as metadata). Please read carefully the instructions on your mobile device to understand how to change your settings and how to control the sharing of such data.

In order to optimize our services and marketing actions and to ensure that we provide you with a consistent user experience, we use cross-device tracking technology. This is done with or without the use of cookies. For more general information about the use of cookies and other similar technologies, please read the Cookies Usage Policy.

Thanks to cross-device tracking technology, Campsaround.com can track user behavior across devices. As part of cross-device tracking, we may combine data collected from a particular browser or mobile device with data from another computer or device connected to it.

In order to optimize the content of the Campsaround.com newsletter, we combine searches and bookings made by different computers and devices. You can unsubscribe from your Campsaround.com at any time.

Personalized ads that appear to you on other websites or apps may also be offered based on your activity on connected computers and devices. By changing the cookie settings on your device (see the Cookie Usage Policy under “What options do you have?”), you can change cross-device tracking settings for advertising purposes. Keep in mind that disconnecting from your Campsaround.com doesn’t mean you’ll no longer receive personalized ads.

What security and prevention procedures does Campsaround.com to protect your personal data?

We apply procedures to prevent unauthorized access to and misuse of personal data.

We use appropriate business systems and procedures to protect and secure the personal data you provide to us. We also use security procedures, technical and physical restrictions to access and use personal data on our servers. Only authorised personnel may have permission to access personal data during their work.

We will retain your personal data for as long as we deem necessary for you to be able to use our services or provide you with our services (including maintaining your online user account, if you may have one), to comply with applicable laws, to resolve any disputes and in any case as necessary to be able to conduct our activities. , such as the detection and prevention of fraud or other illegal activities. All personal data we hold about you is covered by this Privacy Policy.

How does the Campsaround.com manage children’s personal data?

Our services are not intended for children under the age of 18 and we will never collect their data unless provided by (and with the consent of) a parent or guardian. Limited cases in which we may need to collect data may be in the context of a booking, purchase of another travel-related service or exceptionally in other cases (such as in the case of family-oriented functions). Again, these will only be used and collected if they are provided by the parent or guardian and with their consent.

If we become clear that we are processing information of a child under the age of 18 without the valid consent of a parent or guardian, we will delete it.

How can you control the personal data you have provided to the Campsaround.com?

We want you to be in control of how we use your personal data. This can be done in the following ways:

  1. You may ask us for a copy of your personal data that we hold.
  2. You may inform us of any changes to your personal data or ask us to correct any of your personal data that we hold. As we explain below, you can make some of these changes yourself when you have a user account.
  3. In some cases, you may ask us to delete, block or restrict the processing of our personal data about you, or to object to specific ways in which we use your personal data.
  4. In some cases, you can also ask us to send the personal data you provided to us to a third party.
  5. In cases where we use your personal data based on your consent, you have the right to revoke such consent at any time in accordance with applicable law.
  6. Also, in cases where we process your personal data in the legitimate interest or public interest, you have the right to object at any time to this use of your personal data in accordance with applicable law.

We rely on you to ensure that your personal data is complete, accurate and up-to-date. Let us know about any changes or inaccuracies in your personal information as soon as possible.

If you have a Campsaround.com account, you can access many of your personal data through our website or apps. In your account settings, you’ll find the option to add, update, or remove the information we have about you.

If any of the personal data we have about you is not accessible through our website or applications, you can send us a request (which will cost you nothing).

If you want to exercise the right of access or deletion, all you need to do is contact the Data Protection Officer at dataprotectionoffice@campsaround.com. You can also contact your local data protection authority.

If you wish to object to the processing of your personal data on the basis of the legitimate interest and there is no way to opt out directly, please contact us at dataprotectionoffice@campsaround.com.

Who is responsible for processing personal data through Campsaround.com and how to contact us?

TSI SOLUTIONS PC controls the processing of the personal data described in this Privacy Policy, unless expressly stated otherwise. TSI SOLUTIONS PC is a private capital company that is subject to the laws of Greece and maintains its headquarters at 190 Syngrou Avenue, Kallithea, Greece.

If you have questions about this Privacy Policy or about the processing of your personal data, please contact the Data Protection Officer at dataprotectionoffice@campsaround.com and we will respond to you as soon as possible.

For questions about a reservation, please contact our customer service team by email at: info@campsaround.com, or by phone at 2155054682 or through our messenger chatbot on our website: campsaround.com.

Cookie statement

Whenever you use our online services or applications, we use cookies and other online tracking technologies (which will also be referred to as “cookies” for the purposes of this Cookie Usage Policy).

Cookies are used for a variety of purposes such as the proper functioning of the website of Campsaround.com website, the analysis of the traffic of the page or for advertising purposes.

What are cookies and online tracking technologies?

A browser cookie is a small text file that websites place in your computer or mobile browser.

These cookies store information about the content you see and interact with to remember your preferences and settings or analyze how you use online services.

Cookies are divided into “first-party” and “third-party” cookies:

  • First-party cookies
    are cookies managed by the domain owner – in our case the Campsaround.com. Any cookie we place is a “first-party cookie”.
  • Third-party Cookies
    are cookies placed on our domains by trusted partners to whom we have allowed them to do so. These may be social media partners, partner ad providers, security providers and others.

Cookies can be “one-session” or “permanent cookies”.

  • Cookies in a session
    are only retained until you close your browser and end what is called a “session”. They are then deleted.
  • Permanent cookies
    have a different life and remain on your device after you close your browser. On this Campsaround.com, we try to use persistent cookies (or allow the use of persistent cookies by third parties) that have a limited shelf life. However, for security reasons or in other exceptional circumstances, we may sometimes need to use cookies with a longer life.

Browser cookies may store information such as your IP address or other identifier, browser type, and information about the content you see and interact with when you use digital services. By storing this information, browser cookies can remember your preferences and settings in online services and analyze how you use them.

In addition to cookies, we also use tracking technologies that are very similar. Our website, emails, and mobile apps may contain small transparent photo files or lines of code that record how you interact with them. These include ‘web beacons’, ‘scripts’, ‘tracking URLs’ or ‘software development kits’ (known as SDK):

  • Web beacons
    have many different names. They are also known as web bugs, tracking bugs, tags, web tags, page tags, tracking pixels, pixel tags, 1×1 GIFs or clear GIFs.

In short, these beacons are a very small graphic image of just one pixel delivered to your computer either as part of a Web page request, in an app, an ad, or as an HTML email.

These can be used to extract information from your device such as device type or operating system, IP address, and visit time. They are also used to place and read cookies in your browser or to enable the placement of a cookie.

  • Scripts
    are small computer programs built into our websites that provide these pages with a wide variety of additional functions. Scripts allow the website to function properly. For example, scripts power certain security features and allow basic interactive features on our website.

Scripts can also be used for analytical or advertising purposes. For example, a script can collect information about how you use our website, such as which pages you visit or what you’re looking for.

  • Tracking URLs
    are links that contain a unique identifier. They are used to identify from which website you were transferred to the website or application of Campsaround.com website you use. For example, if you click through a social media page, a search engine, or through one of our affiliate partners’ websites.
  • Software development kits (SDKs)
    are part of the source code of our applications and unlike browser cookies, SDK data is stored in the application store. They are used to analyze how apps are used or to send personalized automatic notifications. To do this, they record unique identifiers associated with your device, such as device ID and IP address, as well as in-app activity and your network location.

All of these tracking technologies are referred to in this Cookie Usage Policy as “cookies”.

How are cookies used?

Cookies are used to collect info, including:

  • IP address
  • Device ID
  • Viewed pages
  • Browser type
  • Browsing info
  • Operating system
  • Internet service provider
  • Timestamp
  • Whether you have responded to an advertisement
  • A referral URL
  • Features used or activities engaged in on the website/apps

They allow you to be recognized as the same user across the pages of a website, devices, between websites, or when you use our apps. When it comes to purpose, they’re divided into three categories: Functional cookies, analytical cookies, and marketing cookies.

Functional cookies

These are cookies required for our websites and apps to function and must be enabled for you to use our services.

Functional cookies are used to create technologically advanced, user-friendly websites and apps that adapt automatically to your needs and preferences, so you can browse and book easily. This also includes enabling essential security and accessibility features.

More specifically, these cookies:

  • Enable our website and apps to work properly, so you can create an account, sign in, and manage your bookings.
  • Remember your selected currency and language settings, past searches, and other preferences to help you use our website and apps efficiently and effectively.
  • Remember your registration info so you don’t have to retype your log-in credentials each time you visit our website or app. (Don’t worry, passwords are always encrypted.)

Analytical cookies

These cookies measure and track how our website and apps are used. We use this info to improve our website, apps, and services.

More specifically, these cookies:

  • Help us understand how visitors and customers like you use Campsaround.com and our apps.
  • Help improve our website, apps, and communications to make sure we’re interesting and relevant.
  • Allow us to find out what does and doesn’t work on our website and apps.
  • Help us understand the effectiveness of advertisements and communications.
  • Teach us how users interact with our website or apps after they’re shown an online ad, including ads on third-party websites.
  • Enable our business partners to learn whether or not their customers make use of any accommodation offers integrated into their websites.

The data we gather through these cookies can include which web pages you’ve viewed, which referral/exit pages you’ve entered and left from, which platform type you’ve used, which emails you’ve opened and acted upon, and date and timestamp info. It also means we can use details about how you’ve interacted with the site or app, such as the number of clicks you make on a given screen, your mouse and scrolling activity, the search words you use, and the text you enter into various fields.

Marketing cookies

These cookies are used by Campsaround.com and our trusted partners to gather info about you over time, across multiple websites, applications, or other platforms.

Marketing cookies help us to decide which products, services, and interest-based ads to show you, both on and off our website and apps.

More specifically, these cookies:

  • Categorize you into a certain interest profile, for example, based on the websites you visit and your click behavior. We use these profiles to display personalized content (e.g. travel ideas or specific accommodations) on Campsaround.com and other websites.
  • Display personalized and interest-based ads both on the Campsaround.com website, our apps, and other websites. This is called “retargeting” and is based on your browsing activities, such as the destinations you’ve searched for, the accommodations you’ve viewed, and the prices you’ve been shown. It can also be based on your shopping habits or other online activities.

Retargeting ads can be shown to you both before and after you leave Campsaround.com since their aim is to encourage you to browse or return to our website. You might see these ads on websites, apps, or in emails.

  • Integrate social media into our website and apps. This allows you to like or share content or products on social media such as Facebook, Instagram, YouTube, Twitter, Pinterest, Snapchat, and LinkedIn.
    These “like” and “share” buttons work using pieces of code from the individual social media providers, allowing third-party cookies to be placed on your device. These cookies can be purely functional, but can also be used to keep track of which websites you visit from their network, to build a profile of your online browsing behavior, and to show you personalized ads. This profile will be partly built using comparable info the providers receive from your visits to other websites in their network.
    To read more about what social media providers do with your personal data, take a look at their cookie and/or privacy statements: Facebook (includes Instagram, Messenger, and Audience Network), Snapchat, Pinterest, and Twitter. Be aware that these statements may be updated from time to time.

We work with trusted third parties to collect data. We may occasionally share info with these third parties, such as your email address or phone number. These third parties might link your data to other info they collect to create custom audiences or deliver targeted ads. For info about how these third parties process your data, take a look at the following links: How Google uses information, Facebook’s data policy.

Non-cookie techniques – email pixels

We may also use techniques like pixels, which we don’t mark as cookies because they don’t store any info on your device.

We sometimes place pixels in emails like newsletters. A “pixel” is an electronic file the size of a single pixel that’s placed in the email and loaded when you open it. By using email pixels, we can see if the message was delivered, if and when you read it, and what you click.

We also receive this info about the push notifications we send you. These statistics provide us with feedback about your reading behavior, which we use to optimize our messages, and make our communications more relevant to you.

What are your choices?

To learn more about cookies and how to manage or delete them, visit allaboutcookies.org or the help section of your browser.

Under the settings for browsers like Internet Explorer, Safari, Firefox, or Chrome, you can choose which cookies to accept and reject. Where you find these settings depends on the browser you use:

If you choose to block certain functional cookies, you may not be able to use some features of our services.

In addition to specific settings that we may offer on the Campsaround.com and apps, you can also opt out of certain cookies:

  • Analytics

    To prevent Google Analytics from collecting analytical data on certain browser types visit the following link: Google Analytics Opt-out Browser Add-on (only available on desktop).

  • Advertising


    It’s possible that your mobile device allows you to restrict the sharing of information for retargeting (retargeting) purposes through settings. If you choose to do so, it’s a good thing to know that opting out of an online advertising network doesn’t mean you’ll no longer see or be the subject of online advertising or marketing analysis. It just means that the network you chose to opt out of will stop sending you personalized ads based on your preferences and browsing habits.

Some websites have “Do Not Track” features that allow you to ask a website not to monitor you. We currently can’t support Do Not Track browser settings.

How to contact us

If you have any questions about this cookie usage policy, please email dataprotectionoffice@campsaround.com.

Our cookie statement may also be updated from time to time. If these updates are substantial, particularly relevant to you, or impact your data protection rights, we’ll get in touch with you about them. However, we recommend visiting this page regularly to stay up to date with any other (less substantial or relevant) updates.